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We hope you love your Salterra Haus piece. If something isn't quite right, we accept returns within 14 days of delivery for store credit, provided items are unused and in original condition with packaging.

Please note: Return shipping costs are the responsibility of the customer. Sale items are final and cannot be returned.

Pre-order items are final and not eligible for change of mind return.

If your item arrives faulty or damaged, please contact us within 7 days and we will arrange a replacement, refund or store credit.

To lodge a return please email: info@salterrahaus.com

At Salterra Haus, we thoughtfully prepare and pack each order with care, ensuring your pieces arrive beautifully and safely.

Processing Times

Orders are typically processed within 2-5 business days. During launch periods, collection releases or promotional events, processing times may be slightly extended.

Australia Wide Shipping

We currently ship Australia wide via trusted delivery partners. Shipping rates are calculated at checkout based on your location and order size.

Local Pickup

Local pick up from our Brighton, South Australia boutique may be available for selected orders on request.

Packaging

Every Salterra Haus order is carefully wrapped using our signature packaging, designed to create a calm and considered unboxing experience.

Pre-Order Items

From time to time, selected pieces may be available for pre-order. Estimated dispatch timeframes will be noted within the product description. If your order includes both in-stock and pre-order items, your order may be shipped together once all items are available.

Delivery information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please ensure your shipping address is entered correctly, as Salterra Haus cannot be responsible for delays or losses due to incorrect delivery information.