Privacy Policy

Effective Date: 8 June, 2026

 

At Salterra Haus, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase, subscribe to our communications or engage with us online.

By using our website, you agree to the practices outlined in this policy.

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Information We Collect

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We may collect personal information including:

• Your name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely through third-party providers)

• Purchase history

• Preferences and interactions with our website, emails and social media

• Any information you voluntarily provide when contacting us

We may also collect non-personal information such as browser type, device information, IP address and website usage data through cookies and analytics tools.

 

How We Use Your Information

 

We use your information to:

• Process and fulfil orders

• Provide customer support

• Communicate order updates and shipping notifications

• Send newsletters, marketing and promotional content (if you opt in)

• Improve our website, products and customer experience

• Personalise your experience with Salterra Haus

• Prevent fraud and maintain website security

• Meet legal and regulatory obligations

 

Marketing Communications

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If you subscribe to our mailing list, we may send you updates, launches, wellness content, exclusive offers and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

Payment Information

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All payments are processed securely through trusted third-party payment providers. Salterra Haus does not store full credit card or payment information on our servers.

 

Cookies & Analytics

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Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and support marketing efforts.

You can choose to disable cookies through your browser settings, however some website functionality may be affected.

 

Sharing Your Information

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We respect your privacy and do not sell your personal information.

We may share your information with trusted third parties only where necessary to operate our business, including:

• Payment providers

• Shipping and fulfilment partners

• Website hosting and e-commerce platforms

• Marketing and email service providers

• Professional advisers or legal authorities where required by law

These third parties are required to handle your information securely and in accordance with applicable privacy laws.

 

Data Security

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We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

 

Access & Correction

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You may request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the details below.

 

Third-Party Links

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Our website or social media channels may contain links to external websites. Salterra Haus is not responsible for the privacy practices or content of third-party websites.

 

Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

Any updates will be published on this page.

 

Contact Us

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If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Salterra Haus
Brighton, South Australia
Email: info@salterrahaus.com